Top Questions (Patina)
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Please allow 3-8 business days for order preparation. We will choose the most efficient carrier for your package and once shipped orders usually arrive within 1-3 business days. You can expect a notification with a tracking link as soon as the order leaves our warehouse.
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How long does it take to hear back from customer service?
Our friendly and knowledgeable customer experience team is happy to assist you with any questions or concerns via email. We answer emails Mon-Fri 8:30am to 4pm PST and you can expect a response within 24-48 hours on average. Holidays may increase response time. We are committed to answering every... -
My package says it has been delivered, but I cannot find it. What can I do?
When this happens, we find that most packages have either been delivered to a neighboring address or will arrive on the following day. If the package does not appear within a few days, please reach out via email with your order number and/or tracking number to: hello@portlandleathergoods.com -
Can I edit or cancel my order?
Yes, we offer a 2 hour cancellation window! Cancellations can be made by the customer through the order confirmation page, order email confirmation, or order history page under your account. After 2 hours, your order will be in the hands of the fulfillment team and, at that point, we will be una... -
I'm trying to apply two discount codes and it's not working — help!
We often have multiple discount options available through different platforms, however, we can't stack coupons so we suggest going with the best deal of the day! If you have a code for signing up for our newsletter, you can save that to use another time.