How can I get a refund?

Once your return is received and inspected, you will receive an email to notify you that we have received your returned item. Your refund will be processed and a credit will be applied to your credit card or original method of payment. Processing time will depend on your method of payment and your bank’s policies.

Please allow up to 5 business days for your return to be processed after it arrives in our facility.

LATE OR MISSING REFUNDS (if applicable)

Please note that it can take some banks 1-2 weeks to process your refund, so if your funds have not yet arrived in your account, please contact your bank or credit card company for more information. If your bank is unable to assist, please contact us at: hello@patina.com

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