Orders & Shipping (Patina)

• What forms of payment do you accept?

  We accept Visa, Mastercard, American Express, Discover, Paypal, Amazon Pay, and Shop Pay.

• Do you ship internationally?

  We certainly want everyone to enjoy our leather, far and wide… However, shipping our goods out of the US brings about some serious challenges and in order to keep up with our current production demand, and also keep our items at the same low price point, we have had to make the hard decision to n...

• Can I edit or cancel my order?

  Yes. You can cancel an order within two hours of placing it by using the link in your confirmation email or logging into your account on our website and viewing your orders.

• My package says it has been delivered, but I cannot find it. What can I do?

  When this happens, we find that most packages have either been delivered to a neighboring address or will arrive on the following day. If the package does not appear within a few days, please reach out via email with your order number and/or tracking number to: hello@portlandleathergoods.com

• How long will my order take to arrive?

  The total order delivery time for our "A Bit Faster" shipping method is 4-9 days; for our "Best Rate" shipping method, it's 8-15 days. More detailed information about our shipping methods can be found on our website's Shipping and Returns page.

• What do I do if I am missing an item from my order?

  Please reach out to our customer support team at hello@portlandleathergoods.com as soon as possible with your order number and more details about which item you’re missing.

• What do I do if I receive an incorrect order/item?

  Please reach out to our customer support team with your order number, and photos of the item(s) you received at hello@patina.com as soon as possible.

• What if my order is delayed in transit?

  Unfortunately, transit delays are all too common as fuel costs and driver shortages continue to impact carriers. We understand how alarming this can be! In most cases we have found, despite in-transit delays, our customers do still tend to receive their packages within the delivery timeline state...

• Where’s my order confirmation?

  You should receive an email with your order confirmation within 24 hours of placing your order. If you aren’t seeing it in your inbox, please check any other email addresses you could have entered at checkout, and check your spam folder! Within 1-3 days of receiving your initial order confirmatio...

• Why did my estimated delivery date change?

  Sometimes the carrier changes the expected arrival date. This can be due to things like extended holidays, changes in carrier for final delivery, unexpected delays in transit, delays in progress scans, or even weather. Rest assured your order is still on its way!