Welcome to Our Help Site

• What forms of payment do you accept?
• Do you ship internationally?
• Can I edit or cancel my order?
• My package says it has been delivered, but I cannot find it. What can I do?
• How long will my order take to arrive?
• What do I do if I am missing an item from my order?
• What do I do if I receive an incorrect order/item?

See all articles in Orders & Shipping (Patina) →

• How can I get a refund?

• When will my order arrive?
• How long does it take to hear back from customer service?
• My package says it has been delivered, but I cannot find it. What can I do?
• Can I edit or cancel my order?
• I'm trying to apply two discount codes and it's not working — help!

• Are the hats lined?
• Are the hats waterproof?
• Are your shoes waterproof/water resistant?
• Can my shoes be resoled?
• Do the boots have removable insoles?
• Do the hats pill?
• Do you have wide fit boots for women?

See all articles in Miscellaneous →